Returns & Refunds Policy
At My Tee Shop, customer satisfaction is important to us. As a print-on-demand business, each item is made to order once your purchase is placed. Please review our returns and refunds policy below.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or with a printing error, or if you receive the incorrect item, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
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A clear photo showing the issue
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Your order number
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A brief description of the problem
Once verified, we will arrange a replacement or refund at no additional cost, including shipping.
Returns for Other Reasons
Because our products are made to order, we are unable to accept returns or exchanges for:
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Incorrect size selection
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Colour preference
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Change of mind
To help ensure the best fit, we encourage customers to carefully review the size charts available on each product page before placing an order.
Refunds
Refunds are available only for approved cases involving damaged, defective, or incorrect items.
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Approved refunds are processed within 7 business days
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Refunds are issued to the original payment method
Shipping Costs
Shipping costs are non-refundable, unless the return or replacement is required due to an error on our part (such as a defective or incorrect item).
For approved replacements, we cover the shipping cost of the new item.
Items Not Eligible for Return or Exchange
The following items are not eligible:
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Items that have been worn, washed, or altered
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Requests made outside the 7-day reporting period
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Items reported without prior contact or supporting information
How to Contact Us
If you have any questions about this policy or need help with your order, please contact us:
My Tee Shop
Email: info@myteeshop.com.au
Phone: 0402 097 410
